Frequently Asked Questions (FAQ)

Contact

What is the best way to contact you?

For the quickest response, use the blue live chat at the bottom right of the page.

You can also send us an email to shop@dushko.com

What happened to your toll-free phone number?

While we want to provide you with multiple options to contact us, our phone number was being heavily abused by scammers 🙁

We hope to bring back a toll-free number in the future.

Shipping

Where are you located?

Our main base of operations is in Montreal, Canada, and we have an office in Poland.

Where do you ship from?

If your item is available in stock, it ships from Canada.

If it’s not in stock, then it’s made to order and ships from Poland.

How much does shipping cost? Do you have free shipping?

If your order is $100 USD or more, it’s shipped for free, to anywhere in the world!

If your order is less than $100 USD, there’s a small shipping charge

For more information, visit our Shipping & Returns page.

Do you offer fast shipping?

We don’t offer fast shipping at the moment, but plan to in the future.

Who pays for custom duties/taxes?

Custom taxes and duties are regulated by your government and postal office, and we have no control over them.

As such, it’s your responsibility to pay for any duties.

What do I do if I never receive my order?

Luckily this doesn’t happen often, but if it does, just send us an email and we’ll take care of you.

Order Processing

How do I make sure I order the right size?

Our sizes follow the industry standard, so if you usually wear a medium, then you’re a medium.

Checkout our sizing chart for more info.

How long does it take to process my order?

If your order is in stock, it only takes a couple of days to ship your order.

If it’s NOT in stock, it’s take a little longer, since we need to make it first.

For more information, visit our Shipping & Return page.

Changes

Can I change or cancel my order?

Of course, just send us an email and we’ll be happy to help make changes.

What is your return policy?

Returns are rare, but easy! Just send us an email within 14 days of receiving your order and we’ll send you instructions.

Depending where you’re located, you can send returns to the USA, Canada or Poland.

You’re responsible for shipping the return, but we’ll send you the replacement for free.

For more information, visit our Shipping & Return page.

Quality

Will I be happy with my order?

Yes, we guarantee that you’ll be happy with your order 🙂

The only returns we’ve ever received was because of incorrect sizing, not quality.

What quality can I expect?

We only produce premium quality items and take extra care in selecting the finest materials and accessories.

We have chosen soft, durable and breathable materials, and combine them with stretchable threads and polished tags.

For more information, visit our Design & Features page.

How accurate are your pictures?

While we gently photoshop the models, and don’t touch the clothing itself.

However since it’s hard to get a feel for how the material moves when shopping online, we prepared some videos that show the clothing in action.

How is the product made? Where do the materials come from?

Most of our fabrics and accessories are made in Europe. It’s a level of quality we just couldn’t find in North America.

Design & Manufacturing

Who designs the clothing?

All clothing is designed by Weronika Zdunek, a fashion designer and experienced pole dancer.

By combined two of her passsions, fashion and fitness, the results are extraordinary.

Who manufacturers the clothing?

We have boutique shop in Poland, with lovely ladies that specialize in producing quality clothing.

Visit our About us page for a behind-the-scenes video.

Why do you manufacture in Europe?

We wanted to maintain a high level of quality during manufacturing, so China was not an option.

Since our designer, Weronika, is originally from Poland, we still have good connections there 🙂

Affiliate

Do you have an affiliate program?

Yes, we have an affiliate program!

Visit our Affiliate page for more information.

So, what are you waiting for?

Shop now